If your order is spoiled or damaged due to negligence by Paulsen Foods or UPS/FedEx, we will replace it free-of-charge. If you receive an order that you suspect is spoiled, damaged, or incorrect in any way, please do not discard the contents. Contact us immediately at (866) 972-8573. We may request that you return the order to us for inspection. If you are dissatisfied with your order, you must notify our office by phone or email within 24 hours after receipt.