We offer UPS and FedEx shipping with overnight service Monday - Thursday, and the more economical 2-day service Monday - Wednesday. Our shipping schedule is based on orders placed before 10 AM ET. For orders placed after 10 AM ET, please add 1 additional day.

Important: All shipments require a street address (sorry, no PO Boxes). Damage due to incorrect or incomplete shipping addresses voids our guarantee. Please be sure to double-check all addresses.

Packaging: Because nearly all of our products are perishable, shipping them takes thought and careful planning. We've come up with our own fresh pack system that keeps perishables cool in transit for up to 48 hours. All products are individually shrink-wrapped, then frozen fresh to lock in all the natural flavor. The food is packed in an attractive inner box and nestled in a reusable Styrofoam container with enough dry ice to ensure safe delivery. Finally, the container is placed in a heavy-duty corrugated box for an additional layer of protection. It's the best way to ensure that every order is delivered in perfect condition. There is no charge for packing materials. Click here to view how we pack your order for shipping.

Product Returns: If your order is spoiled or damaged due to negligence by Paulsen Foods or UPS/FedEx, we will replace it free-of-charge. If you receive an order that you suspect is spoiled, damaged, or incorrect in any way, please do not discard the contents. Contact us immediately at (866) 972-8573. We may request that you return the order to us for inspection. If you are dissatisfied with your order, you must notify our office by phone or email within 24 hours after receipt.